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Treating Customers Fairly and Privacy Policy


To go directly to our Homepage, please click this link: Lenderseekers Apply 

Remember, we bring you together with Payday Lenders Only, there are no Brokers Only here. 


What is Treating Customers Fairly?

Treating Customers Fairly or TCF as it is also known, is a requirement of the Financial Conduct Authority, the main regulator of the payday loan industry. TFC is all about putting customers at the centre of your business, listening and understanding their needs and creating a culture that treats them fairly. Here is the definition below from the FCA website:


TCF procedures have been implemented in order to ensure a fair deal for consumers. In an industry with high-cost credit, it is essential that relevant processes are in place in order protect consumers. Customers should expect a good service when they visit our site and they should not be misled. Making sure that a customer is treating fairly and has reasonable expectations is a responsibility of the lender or affiliate and not that of the regulator.

The six consumer outcomes:

The objective of TCF is to create a fairer and more effective payday loan industry. To achieve this, the FCA identifies six core consumer outcomes to constitute fair treatment.
• Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.
• Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
• Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
• Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
• Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
• Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
How LenderSeekers.co.uk treats customers fairly

At LenderSeekers, we promise:

• To offer a transparent Price Comparison Website and Brokering Service; each with their own advantages, and above all, free to all Applicants.
• We will not take advantage of our customers by sharing their personal information without their permission. Our website is also on a secure server offering additional protection.
• We are very careful to ensure only Regulated and Licensed Lenders are featured on our website.
• We provide continuous training to ensure our staff have the right skills and knowledge to do their jobs effectively – this includes listening to you and assisting you in any way that we can.
• Engage in active consultation with our clients so that we fully understand their needs and requirements.

LenderSeekers.co.uk is committed to preserving and respecting the privacy of all our customers.

LenderSeekers.co.uk is owned and managed by The Quick Loan Shop Ltd, a company incorporated in England and Wales with Company No. 08046177 adheres to the Data Protection Act 1998. (Registration No. Z3251194). Our Interim Permission No. is 650559.


This privacy policy only applies to the collection of your personal information by us and those we authorize. It does not cover any third party websites to which we may provide links from time to time.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.


We may collect and use the following data about you:
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
2. Registration Information When you register for any of our products, services or newsletters you will provide us information about yourself.
3. Email Information If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.


We use information held about you for the following purposes:
to administer our business activities, including to carry out our obligations arising from any contracts entered into between you and us, to provide information, products and services you request, to process payments, to monitor the use of our website and service, to improve our content and service offerings, and customize our website's content, layout and services. To make or allow others to make lending decisions and for the purposes of identity verification, credit checking, fraud prevention and debt collection, we will not provide your details to any Third Party or organization not directly required to complete your loan approval.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


  • If you opt to use our Lender Matchmaking Service, we will give your information to carefully selected 3rd Parties (such as other Financial Services Companies) so that they can contact you about products and services that may be of interest to you*; credit reference and fraud prevention agencies; people or companies that who provide a service to us or act on our behalf, on the understanding that they will keep the information confidential. If they are located in another country (which may be outside of the European Economic Area) we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing a service to us or yourself;
  • any 3rd Party who introduced you to us so that they can contact you and for their own accounting and administration purposes and;
  • anyone to whom we transfer or may transfer our rights and duties under this Agreement.
  • We may also give out information about you if we have a duty to do so or if the law requires or allows us to do so.
  • If you have agreed to our Terms and Conditions but later decide that your wish to change your consent, please email or telephone us informing us of your change and we will ensure that your details are not used in this way.
 * In the event that you are contacted by another Lender/ Financial Services Company, please be sure to read their Terms and Conditions and make yourself aware of their Representative APR rate and any fee’s associated with any offer’s that they may provide.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We also use cookies along with web analytic tools to see how our website is used and help us to improve our website and to provide a better and more personalized service. Cookies are pieces of data created when you visit a website and are stored in the cookies directory of your computer. The use of cookies does not give us access to your computer and they cannot be used to identify an individual user.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Fraud Prevention: If false or inaccurate information is provided, including in relation to a person’s identity and fraud is identified, details about this information, including customer Personal Data, will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organizations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related and other facilities; managing credit and credit related accounts or other facilities; recovering debt; checking details on proposals and claims for all types of insurance; and checking details of job applicants and employees. For further details of the relevant fraud prevention agencies please contact us as described at the end of this Privacy Policy.


You can exercise your rights to Privacy at any time by contacting us at Contact@LenderSeekers.co.uk


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.